Location: Hatton Garden, London

Hours: Full-time, including some weekends

About Wave Antiques

Wave Antiques is built on five generations of family heritage. We specialise in fine antique jewellery, with a focus on history, design, and quality. We're looking for a Jewellery Sales Advisor & Stock Coordinator to join our growing team. This role is ideal for someone who is organised, detail-focused, and genuinely interested in jewellery and exceptional customer service.

About the Role

This is a dual role combining in-store client service with stock and product coordination. You’ll help customers in our Hatton Garden showroom and also manage the behind-the-scenes tasks that keep our shop running smoothly, from checking in new pieces to preparing them for sale.

This is an in-person role and includes some weekend work as part of a rota.

Main Responsibilities

Client Service & Sales

• Greet and assist customers during appointments and visits
• Provide helpful, informed advice on antique jewellery
• Guide clients through the sales process in a professional and approachable way
• Help meet sales targets while maintaining high standards of service

Stock & Product Management

• Add and update product details in our stock systems (Shopify and internal database)
• Ensure accurate information on materials, measurements, pricing, and descriptions
• Maintain accurate records and keep stock levels up to date

Condition & Quality Control

• Check each item for condition before it’s listed or sold
• Track and manage items needing repair, resizing, or cleaning
• Coordinate with our workshop and update customers on progress

Skills & Experience

Required

• At least 2 years’ experience in luxury sales or high-end retail
• Comfortable working with customers and providing excellent service
• Confident using Shopify, Google Sheets, and/or Excel
• Strong attention to detail
• Clear written and verbal communication
• Basic knowledge of jewellery (materials, hallmarks, gemstones)

Preferred

• Gem-A qualification (DGA or FGA) or similar
• Experience with antique or fine jewellery
• Background in luxury retail

Personal Qualities

• Reliable and consistent in your work
• Self-motivated and organised
• Friendly and confident in a small team environment
• Genuine passion for jewellery

What We Offer

• Hands-on experience with historic and unique jewellery
• Training in jewellery care and identification
• Competitive pay and opportunities to grow in the role

To Apply

Please email your CV to waveantiques@gmail.com