FAQs

Returns Policy: If you would like to return an item, please contact us within 7 days of receiving it to see if we are able to find a solution. However, if you are still unsatisfied with any of our products, we offer a 30-day return policy.

Items must be returned at the customers cost via a secure and insured service. Our recommended return is via courier or Royal Mail Recorded Next Day Delivery with cover for the items value in case the item is lost.

*Please note if items are damaged or altered in any way they will not be accepted for a refund.* 

Ring Sizing: We offer complimentary ring sizing on all items where possible. Due to the nature of some stone settings and designs we are not able to re-size some items. Please contact us to arrange a resizing and leave an order note with the ring size required. 

Condition: All items sourced are second-hand, due to this there may be signs of wear. We aim to restore each item to its best quality before sale and will not list any items which are broken or obviously damaged.

Packaging: All items will be sent in a Wave Antiques jewellery box. Occasionally, we have the original box the item came in, if this is the case it will be stated in the product description.

Company number  - 00825830

VAT Number - GB232194680

Location - 7 Hatton Garden, London, EC1N 8AD

Certificates: It will be stated on the product page if the item comes with supporting paperwork or certificates. If an item does not have a certificate, please go to the Certificates page on our website to find out more. We are able to provide EDR jewellery reports with a purchase if requested. 

Warranty

We are committed to providing you with exquisite and meticulously crafted jewelry that stands the test of time. We are proud to offer a comprehensive warranty that reflects our confidence in the quality of our products.

Our warranty covers manufacturing defects for a period of 6 months from the date of purchase. This includes issues such as loose gemstones, faulty clasps, or any other defects arising from the production process.

Additionally, we understand that jewellery is meant to be worn and cherished every day. That's why our warranty extends to cover damages caused by normal wear and tear, ensuring your piece remains beautiful and resilient.

We want you to enjoy your jewelry worry-free, which is why our warranty includes complimentary repairs or replacements for any covered issues. Simply contact our customer service team, and they will guide you through the process.

Please note that our warranty does not cover damages resulting from accidents, improper handling, unauthorized repairs, or alterations made by third parties. It also does not cover loss or theft of the jewellry.