FAQs
Returns Policy: If you would like to return an item, please contact us within 7 days of receiving it to see if we are able to find a solution. However, if you are still unsatisfied with any of our products, we offer a 30-day return policy.
Items must be returned at the customers cost via a secure and insured service. Our recommended return is via courier or Royal Mail Recorded Next Day Delivery with cover for the items value in case the item is lost.
*Please note if items are damaged or altered in any way they will not be accepted for a refund.*
Ring Sizing: We offer complimentary ring sizing on all items where possible. Due to the nature of some stone settings and designs we are not able to re-size some items. Please contact us to arrange a resizing and leave an order note with the ring size required.
Condition: All items sourced are second-hand, due to this there may be signs of wear. We aim to restore each item to its best quality before sale and will not list any items which are broken or obviously damaged.
Packaging: All items will be sent in a Wave Antiques jewellery box. Occasionally, we have the original box the item came in, if this is the case it will be stated in the product description.
Certificates: It will be stated on the product page if the item comes with supporting paperwork or certificates. If an item does not have a certificate, please go to the Certificates page on our website to find out more. We are able to provide EDR jewellery reports with a purchase if requested.
Items must be returned at the customers cost via a secure and insured service. Our recommended return is via courier or Royal Mail Recorded Next Day Delivery with cover for the items value in case the item is lost.
*Please note if items are damaged or altered in any way they will not be accepted for a refund.*
Ring Sizing: We offer complimentary ring sizing on all items where possible. Due to the nature of some stone settings and designs we are not able to re-size some items. Please contact us to arrange a resizing and leave an order note with the ring size required.
Condition: All items sourced are second-hand, due to this there may be signs of wear. We aim to restore each item to its best quality before sale and will not list any items which are broken or obviously damaged.
Packaging: All items will be sent in a Wave Antiques jewellery box. Occasionally, we have the original box the item came in, if this is the case it will be stated in the product description.
Certificates: It will be stated on the product page if the item comes with supporting paperwork or certificates. If an item does not have a certificate, please go to the Certificates page on our website to find out more. We are able to provide EDR jewellery reports with a purchase if requested.